How to Hand Calls from a Deskphone to a Smartphone

This guide will walk you through how to hand calls from your desk phone to your mobile app and vice-versa on your Bytes Digital VoIP phone system. This can be handy if you need to leave the office, but keep the call going; or if you’ve just walked into your office and want to continue the call at your desk.


This guide requires you to be signed in with the same account on mobile app as on your deskphone. If you have any trouble singing in, give our team a call.


Handing calls from your deskphone to your mobile


1. Ensure you are on an active call

Start off by ensuring you’re on an active call on your deskphone


2. Open your mobile app

Open your Office UC mobile app


3. Dial *11 on your mobile app

Using your mobile app dialler, dial the *11 short-code and press phone icon to make the call.


4. Wait for the call to connect

The call will take 1 or 2 seconds to connect, it will then pull your current call from your deskphone to your mobile.


5. Hang up your deskphone

You’re now free to hang up your deskphone and continue the call on your mobile.


Handing calls from your mobile to your deskphone


1. Ensure you’re on an active call

Start off by ensuring you’re on an active call on your Office UC mobile app


2. Dial *11 from your deskphone

Using the keypad, dial the *11 short-code from your deskphone.


3. Wait for the call to connect

The call will take 1 or 2 seconds to connect, it will then pull your current call from your mobile to your deskphone.


4. Continue the call on your deskphone

You can now continue the call on your deskphone. You are also free to close the app on your smartphone.

Download documentation ›

If you still need some assistance, and you're a customer of Bytes Digital, give our support team a call on 03331 301 021 or email support@bytesdigital.co.uk and they'll be happy to help with your enquiry.

Please note that this support guide is here to assist users with technical issues. You undertake these steps at your own risk and Bytes Digital Limited is not liable in any way for any malfunctions or other issues caused by users undertaking the steps outlined in this guide. We would encourage customers of Bytes Digital to call us with any support-related enquires.