How to Install the 3CX App on your Mac

This guide will show you how to install and setup the 3CX soft phone app on your Apple Mac.

If you have a new 3CX phone system from Bytes Digital, our support team will be able to assist with the setup of any soft phone apps. They’re available on 01275 867 687. 

IMPORTANT - If you’re already have a web client login, you can skip to step 3

1. Find your welcome email

When we first setup your system, you will receive an email from 3CX containing all the information you’ll need to setup your 3CX web client.

3CX Welcome Email
3CX Welcome Email

2. Login to the web client on your Mac

Using the details in your 3CX welcome email, login to the 3CX web client. 

3. Download the 3cx Mac App

Once logged into the 3CX Web App, click on the Apple logo in the top left of your 3CX web app interface. This will open a popup window.

The Icon Used to Download the 3CX Mac App
Click the Apple Logo in the top left

4. Click the ‘Install’ Button

Click on the install button under the desktop app of the popup window. When clicked, this will download a .dmg (Mac application install) file.

3CX Mac App install button
Click the install button to download your 3CX Mac App

If you’re using Safari, you may have to allow the website to download the file.

5. Open the .dmg File that you Downloaded

Go to your downloads folder and open the .dmg file you just downloaded.

6. Follow the Instructions to Install the 3CX Mac App

The file will open an install wizard, follow the installation instructions to complete the installation of your 3CX Mac App.

Most installers require you to drag the 3CX icon into your applications folder

3CX Mac App Install process
3CX Mac App Install process

7. Open the 3CX Mac App

Navigate to your Mac’s Applications folder and open the 3CX Mac app.

8. Click the ‘Provision’ Button on the Web App

Go back to your 3CX app inside your web browser (Chrome/Safari etc), and click on the Apple logo in the top left.

When the popup appears, click the ‘Provision’ button.

Provision button to setup the 3CX Mac App
Click provision to setup your 3CX Mac App

Once clicked, your 3CX Mac App will open and connect to your 3CX phone system automatically. You should see your team members and contacts appear automatically and your call history should be available.

Download documentation ›

Please note that this support guide is here to assist users with technical issues. You undertake these steps at your own risk and Bytes Digital Limited is not liable in any way for any malfunctions or other issues caused by users undertaking the steps outlined in this guide. We would encourage customers of Bytes Digital to call us with any support-related enquires.