This guide will show you how to install and setup the 3CX soft phone app on your Windows computer or PC.
If you have a new 3CX phone system from Bytes Digital, our support team will be able to assist with the setup of any soft phone apps. They’re available on 01275 867 687.
IMPORTANT - If you’re already have a web client login, you can skip to step 3
1. Find your welcome email
When we first setup your system, you will receive an email from 3CX containing all the information you’ll need to setup your 3CX web client.
2. Login to the web client on your PC
Using the details in your 3CX welcome email, login to the 3CX web client.
3. Download the 3CX Windows App
Once logged into the 3CX Web App, click on the Windows logo in the top left of your 3CX web app interface. This will open a popup window.
4. Click the ‘Install’ Button
Click on the install button under the desktop app of the popup window. When clicked, this will download a Windows application file.
5. Open the file
Find the file in your downloads folder, and double click to open it. You may have to enter an administrator password.
6. Follow the Instructions to Install the 3CX Windows App
The file will open an install wizard, follow the installation instructions to complete the installation of your 3CX Windows App.
7. Open your newly installed 3CX Windows App
Navigate to your applications folder and open the 3CX Windows app
8. Click the ‘Provision’ Button on the Web App
Go back to your 3CX app inside your web browser (Chrome/Edge etc), and click on the Windows logo in the top left.
When the popup appears, click the ‘Provision’ button.
Once clicked, your 3CX Mac App will open and connect to your 3CX phone system automatically. You should see your team members and contacts appear automatically and your call history should be available.
Please note that this support guide is here to assist users with technical issues. You undertake these steps at your own risk and Bytes Digital Limited is not liable in any way for any malfunctions or other issues caused by users undertaking the steps outlined in this guide. We would encourage customers of Bytes Digital to call us with any support-related enquires.