If you're suffering with WiFi connectivity issues using your Yealink T46 handset, then you may wish to troubleshoot the issues yourself. We've provided a guide for the most common issues and their solutions below.
Check WiFi dongle
Sometimes the USB dongle can be dislodged during transit of the phone. Double check your Yealink's WiFi dongle in the rear USB slot on your Yealink phone. Remove it and re-insert it all the way to ensure that it is firmly in place.
Check WiFi is enabled
Navigate to menu>basic>Wi-Fi and check that the first option says "Wi-Fi: On". If not, use the right arrow key to enable WiFi.
You should try and connect to your network using a computer or mobile. It might be that your WiFi network is currently experiencing issues, and therefore no device will be able to connect correctly.
Double and triple check that you have entered the correct password on the Yealink's setting screen. Often people mistype a password. You should also double check that you're inputting the correct password. The password will be the one you use to connect other devices (such as mobiles or computers) to the network.
Remove the dongle to ensure that it is the correct model. You're looking for a WF40 WiFi dongle. It has a USB connection and a small black curved end. It also has a WiFi icon etched into the outside. If you don't have the correct dongle, contact your communications provider.
Other phones connect
If you have multiple Yealink handsets available, try and connect other phones. If they connect then you may have a faulty handset or a WiFi dongle. Try switching the dongle with another (if you have one) and see if it connects to the network. If you have a phone from Bytes Digital, get in touch and we can ship you a replacement.
Configure your WiFi for SIP
You should check that your router is configured for SIP. This is a complex process and we would advise you talk to your communications provider about this before attempting to fix it yourself.
Check if your internet is down
Try browsing online using a computer or mobile. If your broadband connection is down, the Yealink will still be able to connect to your WiFi network, but it will not be able to make calls.
Test your internet speeds
Run an internet speed test using a computer or mobile. If you are suffering from low speeds, this could cause calls to drop out or not connect correctly.
Check WiFi dongle
Your Yealink's WF40 WiFi dongle may have come loose at the rear of your deskphone. Press on it firmly to ensure it's fully inserted into the phone.
Clean the USB port
Try cleaning the inside of the USB port. Use a cotton bud (or small cloth) to clean the port. Be careful not to be too rough, as you may damage the connections.
Check your network
Ensure that your network is fully operational. You can use a computer or a mobile to ensure that the connection is stable. Try streaming a video to look for dropouts.
Check your broadband line
It may be that a network provider such as Openreach are doing some work in the local area. This may create line and service affecting issues to your broadband lines. If this is a common occurrence, you should look at 4G WiFi as a backup to prevent frequent downtime.
If you still need some assistance, and you're a customer of Bytes Digital, give our support team a call on 03331 301 021 or email email@example.com and they'll be happy to help with your enquiry.
Please note that this support guide is here to assist users with technical issues. You undertake these steps at your own risk and Bytes Digital Limited is not liable in any way for any malfunctions or other issues caused by users undertaking the steps outlined in this guide. We would encourage customers of Bytes Digital to call us with any support-related enquires.