May 3, 2024
VoIP For Estate Agency - A Buyers Guide

An Estate Agent's Guide to VoIP Telephone Systems

Read time:
3 Minutes

Are you an estate agency looking upgrade to VoIP and unsure of how you go about it. Are you think, how does it affect my business, how seamless is it, what benefits do I get? This blog should hopefully answer those questions and more!

Are you experiencing any of these pain points with your current system:

  • You feel that customers cannot always contact your staff in a swift and easy way.
  • You do not currently link your client management software to your telephone system so you cannot greet clients by their name and deal with them efficiently.
  • You feel that enquiries may not always be dealt with in the quickest and best possible way, so you want to be able to monitor and improve the way your staff interact with your clients.
  • You would like your staff to have the ability to deal with new enquiries wherever they are working.
  • You would like customers to be aware of all existing and new services you offer.

If so, don’t worry, we can help! Bytes Digital has helped hundreds of estate agents nationwide successfully overcome these challenges. In this short article, we’ll outline the benefits of what a VoIP system offers you.

Why is VoIP better than a traditional Digital Phone system?

Digital Phone Systems for Estate Agents

A digital phone system is a physical telephone system that is located somewhere in your estate agency. They are boxes that are usually mounted on a wall or placed in a cabinet. These connect to your incoming phone lines and all the handsets you have in your building. One of the biggest disadvantages of a digital phone system is that it is restricted by number of physical phone lines and extensions. This means that it doesn’t have scalability and therefore is not future proof. It is also expensive to maintain and costly for additional features.

Internet (VOIP) Phone Systems for Estate Agents

An internet phone system, also known as a VOIP or cloud-based phone system, is a virtual phone system which unlike a digital system will not be on your premises. Instead, it will be located off site in a secure data centre. Huge benefits of VOIP systems are that you don’t have UK call charges, no high maintenance costs, and scalability.

Some of the Included benefits are listed below;

Remote Working

If you have agents/negotiators that either work from home or on the road, they can take and make calls as if they were in the office. They also have access to your phonebook and voicemail facility.

Increased number of Calls

Unlike traditional systems, you are not restricted by number of lines. You have access to more incoming and outgoing lines if you wish. This will potentially help with engaged tones and missed calls.

Call Logging

Never again let an unanswered call be a missed opportunity or leave a bad impression. If you were to miss a call when you’re busy on the phone, dealing with existing or new clients, or even when you’re closed. With the Bytes VOIP phone system you get an instant notification of any missed calls along with the contact number. You can pleasantly surprise your clients by returning their missed calls, even outside working hours.

Auto attendant

Rather than answering a call and pass it onto the correct department, your phone system will automatically greet clients, give department options such as, new sales, book a viewing, mortgage services etc, play them some music or marketing while they wait for you. This keeps your clients interested and, on the line, rather than looking at other estate agents on Google.

Call Recording

Make calling your office a memorable experience, always, by improving and monitoring the way your staff speak to your clients. If a caller has a bad experience, it can damage your reputation, affect your reviews and maybe a loss in trust.. With Bytes call recording you can listen to any call that has been made or received and use it to guide and help staff to improve. It also comes in handy if you ever need to re-listen to information clients give you over the phone.

On Hold Marketing (or Music)

Fill those awkward silences while your clients are on hold. This feature will allow you to play marketing messages to your clients when they are placed on hold so they can get a better understanding about the services you provide. Alternatively, we’ll find the perfect music to keep your clients entertained while they’re on hold.

Professional Voicemail to Email

If you can’t answer a client’s call because you’re closed or busy helping other clients, it’s important that your voicemail is impressive, professional, and helpful. If not, your voicemail could be causing your clients to call a competitor. Bytes professional voicemail messages are personalised and recorded specifically for your estate agents, to help you achieve your goals in business. Once a voicemail has been left you will be notified via email with an attachment of the call along with contact details so you can listen and call customer back in quick time.

Smart Inbound Call Routing

Impress your callers with fast service by smartly sending inbound calls to a phone or a group of phones. If the person who usually answers calls is already busy on the phone or doesn’t answer quickly enough, the call will automatically be sent through to another phone. Saving your callers time and keeping them happy.

Mobile apps

Have your desk phone on your mobile. Be able to access your clients, transfer and take calls to and from co-workers wherever you are.

Multi-site solution

Link all your offices/sites to one phone system. No need for a phone system and expensive maintenance charges at each office anymore, all users are connected to one system and can be accessed internally company wide.

Inclusive Calls

All UK 01,02,03 and 07 calls included

3 Step Plan to Increase the Success of your Estate Agency

1. Book a Demo

Book in for a free demo of our phone systems by calling us on 0333 130 1021.

2. Receive a tailored proposal based on your requirements

One of our specialist telecom experts will come to your estate agency and discuss all your options and come up with the perfect solution that meets your requirements.

3. Let us Take Care of a Everything

If you decide to move forward with our proposal, we will take care of all the transfers, installation, and training for you. Leaving you to get on with running your business.

If you have any questions, or would like some more information about how Bytes Digital can help your business, email hello@bytesdigital.co.uk give us a call on 03331 301 021.

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