Case Study:
VoIP Phone System

VoIP Phone System for The Vintage Birdcage Cakery

Cannot recommend these guys enough. The whole process, from the first contact to discuss our requirements to the installation of the system, I cannot fault the service I have received. They were so knowledgeable and helpful and we are so pleased with our new VoIP phone system from Bytes Digital. It has been quick and stress free. We would definitely recommend these guys for all your telecom requirements!

The Vintage Birdcage Cakery is an award winning cafe and cakery situated a stones throw from Kingsgate Park in Yate.


Brief

With fantastic growth over the past years, the Vintage Birdcage Cakery experienced a high volume of calls, often exceeding 300 per day.


The Vintage Birdcage found that their existing telephony set up was insufficient and was causing customers frustration when booking. They also found that they were losing business as callers could not get through.


Solution

After meeting the team at the Vintage Birdcage and discussing their requirements, we recommended the Bytes Digital hosted VoIP telephone system.


The solution at the Vintage Birdcage Cakery was to include:


  • Deskphones for their office
  • Auto attendants and hunt groups to improve caller experience
  • Mobile apps so that staff could take their phone system around the cafe
  • Advanced call queuing to improve call handling
  • Position in queue, comfort messaging, on hold music and more to give callers a better experience while waiting.


Our proposed solution replaced their ISDN lines with VoIP, and provided them with an effective call management suite; including call queueing and advanced call management.


Summary

Installation of the Bytes Digital hosted VoIP phone system has allowed the Vintage Birdcage to more effectively manage their call load. It provides callers with a better experience and prevents the dreaded dial tone. The solution also provides a robust platform capable of dealing with the Vintage Birdcage's large call volume.

Solutions in this case study
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