VoIP Phone System for The Vintage Birdcage Cakery

The Vintage Birdcage Cakery is an award winning cafe and cakery situated a stones throw from Kingsgate Park in Yate.

With fantastic growth over the past years, the Vintage Birdcage Cakery experienced a high volume of calls, often exceeding 300 per day.

The Vintage Birdcage found that their existing telephony set up was insufficient and was causing customers frustration when booking. They also found that they were losing business as callers could not get through.

After meeting the team at the Vintage Birdcage and discussing their requirements, we recommended the Bytes Digital hosted VoIP telephone system.

The solution at the Vintage Birdcage Cakery was to include:

• Deskphones for their office
• Auto attendants and hunt groups to improve caller experience
• Mobile apps so that staff could take their phone system around the cafe
• Advanced call queuing to improve call handling
• Position in queue, comfort messaging, on hold music and more to give callers a better experience while waiting.

Our proposed solution replaced their ISDN lines with VoIP, and provided them with an effective call management suite; including call queueing and advanced call management.

Installation of the Bytes Digital hosted VoIP phone system has allowed the Vintage Birdcage to more effectively manage their call load. It provides callers with a better experience and prevents the dreaded dial tone. The solution also provides a robust platform capable of dealing with the Vintage Birdcage's large call volume.