Managed IT Support for Aquarian Cladding
"We chose Bytes Digital to manage our internal IT after an excellent experience with their phone system support. The onboarding was smooth, the team are knowledgeable and responsive, and they genuinely care about their clients. It’s rare to find an IT provider that combines strong technical expertise with outstanding customer service."
The client is a construction and building materials business based in the South West of England, operating with a workforce of around 15 users.Their team works in a hybrid model, combining office-based and remote working, relying heavily on Microsoft 365 for day-to-day operations and collaboration.
Brief
The client was already licensed for Microsoft 365 Business Premium through a previous IT provider. However, the security and management capabilities included within the platform had not been configured or actively managed.
As a result, the Microsoft 365 environment was exposed to unnecessary risk and lacked the controls required for a modern hybrid workforce.
Key challenges included:
- No enforcement of Multi-Factor Authentication (MFA)
- Endpoint protection not deployed
- Devices unmanaged and unmonitored
- Absence of conditional access and compliance policies
This left the business vulnerable to cyber threats while also creating inefficiencies in how devices and users were managed.
Our Solution
Bytes Digital began with a full audit of the existing Microsoft 365 tenant to establish a clear baseline and identify security gaps.
We then implemented the core security and management features already included within Microsoft 365 Business Premium, ensuring the platform was correctly configured and actively managed.
This included:
Security Hardening
- Enforced MFA across all users
- Implemented Conditional Access policies
- Deployed Microsoft Defender for Business for endpoint protection
Device Management
- Rolled out Microsoft Intune across Windows, iOS, and Android devices
- Applied device compliance policies
- Enabled remote wipe and access controls for lost or compromised devices
Data Protection
- Implemented Data Loss Prevention (DLP) policies
- Applied encryption and information protection settings
Alongside the technical work, Bytes Digital provided user guidance and documentation to support secure working practices.
Ongoing monitoring and management were delivered through Microsoft 365 Lighthouse.
"We were looking for a new provider that we could trust to manage our internal IT infrastructure and support us in our day to day running. We knew of Bytes Digital through them supplying and supporting us with our internal phone system. Our experience with them has been extremely positive and exceeded our expectations in every way. Being an MSP and IT support company also, we decided to partner with them to look after our internal IT infrastructure. From the very start, the onboarding process was smooth and well organised and they truly care about their clients. They are very knowledgeable, approachable, quick to respond and always go the extra mile to keep us up and running. It’s rare to find an IT support company that combines technical knowledge with exceptional customer care. They’ve given us a very positive IT experience, and we couldn’t be happier with the service they provide."
Summary
Following the implementation, the client achieved a significantly stronger security posture without introducing unnecessary complexity.
Key outcomes included:
- Reduced exposure to phishing and ransomware threats
- Centralised management of users and devices
- Improved visibility and control across the IT environment
- Secure, seamless access to Microsoft 365 applications for hybrid workers
The business is now better positioned to meet regulatory and compliance requirements, including GDPR.
