Case Study:
VoIP Phone System

VoIP Telephone System for StickerShop

"We are really pleased with our new VoIP phone system from Bytes Digital. The whole process from the initial meeting to discuss our requirements to having all the phones installed has been so quick and easy. We would definitely recommend these guys for all your telecom requirements."

The StickerShop is one of the UK’s leading print shops, specialising in printed labels and stickers for businesses across the UK.


Brief

With healthy business growth in recent years, the team at StickerShop found that their existing on-premise telephone system was inefficient and lacked basic features. They found that they were losing valuable business due to the inability to manage incoming calls.

StickerShop required a telephony solution to enable them to better control their calls and offer the best customer service that their clients know and love.


Solution

After discussing their business requirements, Bytes Digital recommenced a hosted VoIP solution that gave them all of the features that they were looking for. SticerkShop removed their clunky on-premise telephone system, replacing it with the Bytes Digital hosted VoIP solution including:


  • Deskphones for all staff with individual extensions.
  • Seamless call transferring between staff.
  • Auto attendants and welcome messages to control incoming calls.
  • Hunt groups for distributing calls to the right department.
  • Mobile apps for staff to take their phone system on the go.


Summary

The installation of a Bytes Digital VoIP solution ensures that the StickerShop were able to effectively manage incoming calls. It provides them with all of the features of a high-end PBX, enabling seamless call control and showing clients and prospects their professionalism.

Solutions in this case study
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