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Small businesses usually pay towards the higher end of the per-user range for IT support, often between £40 and £80 per user per month, because fixed running costs are spread across asmaller number of users. This can come as a surprise when the total bill does not scale down as much as expected.
A provider still needs to cover monitoring tools, security software and help desk availability whether a business has 5 users or 50. With fewer users to share that cost across, the per-user price for a small business is often higher than for a larger organisation, even though the total monthly spend is lower. This is similar to how a small business often pays more per unit for insurance or software subscriptions than a much larger company.
For most small businesses, hiring a full-time in-house IT person costs considerably more than an outsourced package once salary, training and cover for holidays and sickness are factored in, and a single hire still cannot cover every specialism. Outsourced support spreads that cost across a wider client base, which usually makes it the more affordable option for smaller teams, without any compromise on the range of expertise available.
Small businesses do not always need the most expensive package. The goal is matching support to actual risk and usage, covering core security and help desk needs without paying for enterprise-level features that will not be used. A short review of your current setup is usually the quickest way to see where you are over or under-covered.
Bytes Digital works with small businesses across Bristol and the South West to build right-sized IT support packages, with a free review of your current setup to start.
